FAQs Chateau Tongariro Hotel

Hotel in Mt. Ruapehu

Any questions about Chateau Tongariro?


If you have any queries about the hotel, please check the list of frequently asked questions below. If your question hasn’t been addressed or answered satisfactorily, you can contact our helpful staff directly on (+64) 7 892 3809, or by email at reservations@chateau.co.nz.

How far is the hotel from the Whakapapa Ski Area?
The Ski Field is about 10 minutes away by car.
Are you near Tongariro Alpine Crossing?
The start of the Crossing trail is around 20 minutes' drive away. Ask about transportation options at our front reception area.
How can I find more information about the area?
Our reception staff is happy to help with any questions, and the Department of Conservation Visitors Centre is an easy 5-minute walk from the front door.
Is parking available at the hotel?
Yes, there's plenty of free parking available for hotel guests.
Does your hotel have a swimming pool?
We have a heated indoor plunge pool on the lower ground floor, ideal for soaking and relaxing.
When are your check-in and check-out hours?
Check-in time is from 3 PM, and check-out is 10 AM.
Do you provide transport to and from the train station or bus stops?
We partner with ROAM, which provides a shuttle service with the Northern Explorer Train Service and Intercity and Naked Bus services to National Park. The current cost is 15 NZD one way, per person. Please advise us of your transport needs at the time of booking or at least 24 hours prior to arrival – and let us know on which bus service you are arriving. This charge can be put to your room account.
Can you arrange transport to and from the Tongariro Alpine Crossing?
Our Transport partner ROAM provides a return service for the Alpine Crossing.  Their service is seasonal, with running times based on the weather conditions. They will collect you from the hotel and return you back to the hotel.  You can make the booking when you check into the hotel and can charge it to your room account.  You do not need to pre-book prior to arrival, as the service is weather-dependent.
Do you provide packed lunches?
We can provide packed lunches throughout the year and they are popular for the Alpine Crossing walkers. You can order them the evening before you require them and we ensure they are ready prior to your arranged transport times.
Can I store my luggage or bike?
Yes, we have facilities to store your bags and bikes while you are out on your days activities.
Do you have laundry facilities?
Yes, we have a guest laundry with coin-operated washing machines, dryers and detergent dispensers in the lower ground floor. Your room key provides access to the facilities.
Do you have a place to dry wet ski gear?
Yes, we have a drying room in the lower ground floor to dry all your wet gear. Your room key provides access.
Where do I get pool towels?
Towels are available in the pool area.
Are there changing facilities at the pool?
Yes, there are changing rooms for ladies and men in the pool area.
Do I need to book for dinner?
To avoid disappointment, we strongly recommend that you book for dinner in both the Ruapehu Room and Pihanga. You can do this by emailing reservations@chateau.co.nz or calling the hotel on 0800 242832. It is also possible to book in person at the restaurants. 
Do you offer any packages?
We have seasonal packages available for winter, as well as the very popular Celebration Package, ideal for that trip away to pamper yourselves. Midweek packages are also available based on the season.
Can I have a cot for our baby?
We have a limited supply of cots we can make available for your stay. As not all room sizes can accommodate the cots, please communicate your needs at the time of booking. We will do our best to assist you.
Where is the nearest shopping centre?
Other than a small retail space at the hotel for the essentials and a small corner store at the Motor Camp, there are no shops in the immediate area. The National Park Petrol station and 4 Square (a small local food mart) are 15 minutes drive away.
Is there a cash machine?
There are no cash machines in the immediate area. The closest ATMs are at Ohakune, Turangi and Taumarunui; all these towns are 40 minutes drive from the hotel. Unfortunately, we can not do cash-out at the Reception Desk or at the hotel's Food and Beverage facilities.
Do you have a babysitting service?
We are able to organise babysitters on request. Due to our location, this service can only be provided by off-duty staff if they are available. We do have a limitation on how many children one staff member can look after. Please contact the hotel directly regarding these requests.
Do you have walking maps of the area?
The staff at reception have detailed walking maps of all Department of Conservation tracks in the immediate area.
Are there hot pools at the hotel?
There are no mineral hot pools at the hotel or village. The nearest ones are the Tokaanu Hot pools at 40 minutes drive from the hotel.
How do I get to the hotel if the Desert Road is closed?
The best way to get to the hotel from the south is via State Highway 49 (Waiouru to Ohakune) and then State Highway 4, which takes you to National Park Village. From National Park Village, take State Highway 47 until you get to 48, which is the highway on which the hotel is located.
What if the road is closed?
Occasionally, State Highways 47 and 48 may be closed in the mornings for snow clearing. It is extremely rare for these roads to be closed past 11am. We have not had any issues with guests accessing the village by 3pm, which is when our check-in time begins.
Where can I hire ski equipment?
Both Ruapehu Alpine Lifts (up on the ski field) and Edge to Edge (located in the village) provide rental equipment. Edge to Edge provides clothing as well. There are other equipment rental locations at National Park Village and Turangi.
Can I get transport up the mountain?
Ruapehu Alpine Lifts (RAL) and our Transport partners ROAM provide snow transport to elimnate the hassle of going up the mountain. Please see the staff at the Reception desk or refer to RAL’s website for details and current pricing.
What is the pet policy of the hotel?
No pets are allowed EXCEPT for service animals specifically trained to aid a person with a disability.